Frequently Asked Questions

CHILDREN UNDER THE AGE OF 14 ARE NOT ALLOWED AT OCEAN GRILL.

[NOTE: Ocean Grill is a mature, relaxed dining experience which thrives on providing a calm atmosphere for all dining guests. Thus, we do not allow children under the age of 14 into Ocean Grill. Please respect this rule. IF YOUR CHILDREN IS 14 BUT DOES NOT LOOK THE AGE, PLEASE BRING SOME ID TO AVOID UNCOMFORTABLE SITUATIONS]

RESERVATIONS ONLY THROUGH OUR WEBSITE'S RESERVATIONS ENGINE.

[NOTE: To place your reservations and to check for availability please do it through our reservations page. There is a lot of important information there that you need to know and agree to before visiting us. For same day reservations feel free to call us, but keep in mind that you have to read through our FAQ page to avoid misunderstandings.]

WE MAY ASK THAT YOU PLACE RESERVATION DEPOSITS THROUGH A PAYPAL ACCOUNT.

[NOTE: We may implement the PayPal deposit system without further notice. If you are asked for your PayPal info during the reservation process it means that you where charged for a deposit to secure your reservation and we’ll issue you your refund upon your arrival to Ocean Grill! If you where not asked for your PayPal info during the reservation process it means that no charge where made and no further action is needed. This fee will also be refunded for cancellations placed at least 48 hours in advance. If less than 48 hours, the cancellation fee will not be refunded. Same policy applies for changes to you reservation.]

OCEAN GRILL IS NOT HANDICAP ACCESSIBLE.

[NOTE: All guests must be capable of getting in and out of a boat, on and off of a dock, up and down stairs and or a ladder, and, when applicable, maneuvering a trail to the beach and back . Ocean Grill is not responsible for any injuries during your visit to the restaurant. If you or anyone in your party have mobility problems we strongly advice you not to venture to our restaurant. ]

OCEAN GRILL ACCEPTS CASH ONLY.

[NOTE: We prefer pesos, but will accept USD when necessary.]

DRESS CODE IS CASUAL AT OCEAN GRILL.

[NOTE: While you can wear whatever you’d like to Ocean Grill, we encourage all of our guests to dress casually and comfortably. Ocean Grill is surrounded by lush jungles and an inviting, crystal-clear cove with a pristine beach. Many of our guests choose to explore the landscape before departure to Boca de Tomatlan after their meal. Please bring your bathing suit, a towel, sunscreen, and bug spray to ensure a relaxing experience! If you plan on hiking into the restaurant, please wear shoes fit for hiking.]

HOW TO GET TO OCEAN GRILL.

[NOTE: Ocean Grill is only accesible one of two ways. By hiking or by boat. We are a 30 minute drive South of Puerto Vallarta to Boca de Tomatlan and a five-minute boat ride, from Boca de Tomatlan to our restaurant. We offer a complimentary boat service for all Ocean Grill guests. To catch the Ocean Grill water taxi, please arrive to Boca de Tomatlan at your appropriate pick-up time: for 11am seating arrive at 10:45am, for 1pm seating arrive at 12:45pm, for 3pm seating arrive at 2:45pm. Please be on time at the pier since we can not hold the boat for more than 5 minutes. The hike is a 40 minute walk on the jungle and it may be chalenging for some. Water, hiking shoes and bug spray are strongly suggested.]

NO SEPARATE CHECKS

[NOTE: At Ocean Grill we do not offer separate checks. No exceptions. Sorry for the inconvenience.]

PLEASE LET US KNOW OF ANY CHANGES IN YOUR BOOKING IN ADVANCE.

[NOTE: WE DO HAVE VERY LIMITED SEATING SPACE IN OUR PLACE, IF YOU LOSE 1 OR MORE MEMBERS ON YOUR PARTY OR YOU DECIDE TO CANCEL, IT IS CRUCIAL THAT YOU LET US KNOW IN ADVANCE SO WE CAN RE ARRANGE THE TABLES, THIS WAY WE CAN FREE UP SOME SPACE FOR OTHER CUSTOMERS. BECAUSE OF OUR LOCATION, WE DO NOT HAVE WALK-INS SO PLEASE HAVE THE CORDIALITY OF LETTING US KNOW IN ADVANCE.]

COMPLEMENTARY BOAT SCHEDULE.

[NOTE: Pickup times are 10:45am, 12:45pm and 2:45pm Return to Boca times are between 12:30pm and 1:00pm, between 2:30pm and 3:00pm and between 4:30pm and 5:00pm. Please notice that we have a 5 minute tolerance and we can not hold the boat for more than that period of time.]

WEATHER CONDITIONS.

[NOTE: At Ocean Grill your safety is always first and we may not let you on and/or off the boat if we consider we are placeing you at risk. We may also close the restaurant for the day in extremely rough conditions, or ask you to take the hike to our restaurant insted of using the boat. PLEASE KEEP IN MIND THAT WE DO NOT CONTROL THE WEATHER AND FORECASTS ARE NOT ALWAYS 100% ACCURATE, FOR THIS REASON WE MAY NOT BE ABLE TO LET YOU KNOW WITH ENOUGH TIME IN ADVANCE. PLEASE CHECK YOUR EMAIL BEFORE LEAVING FOR THE RESTAURANT TO SEE IF YOU RECEIVED AN EMAIL WITH THE CANCELATION OF YOUR RESERVATIONS DUE TO BAD WEATHER OR ROUGH OCEAN CONDITIONS. ]

NO PETS ALLOWED.

[NOTE: At Ocean Grill we have our host Great Dane named Wilson. He is a very gentle host but gets pretty exited when other dogs are around and starts slaking on his hosting duties. Wilson is enough dog for our place. Be advised that if you don’t like dogs, Ocean Grill is not a place for you.]